Interactive GRI index

Sustainable Development

Message from the CEO

Our CSR organisation

Our principles and policies

Our products and services

Our environment

Our communities

Reporting and accountability

Interactive GRI index

Interactive GRI index

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GRI

Since 2004 Fortis has used the Global Reporting Initiative reporting guidelines as our reporting criteria in developing our CSR reports. The Global Reporting Initiative (GRI) was established in 1997 with the aim of developing globally accepted guidelines for voluntary reporting on the economic, environmental and societal activities of organizations and companies. Since 2006 we applied the most recent G3 guidelines, and in our most recent report we applied the B+ application level.

application levels table

Please find our interactive G3 index in the different links below:

Standard disclosures

Disclosures on management approach

Economic performance indicators

Environmental performance indicators

Social performance indicators

Financial sector supplement

Standard disclosures

Strategy and analysis
1.1	CEO Statement	CEO message
1.2	Description of Key Risks and Opportunities	CSR report 2007

Organizational Profile
2.1	Name of organization	Cover CSR report 2007
2.2	Products and/or services	About Fortis
2.3	Operational structure	Our activities
2.4	Location headquarters	Contacts
2.5	Countries located	Where you'll find us
2.6	Nature of ownership	About Fortis
2.7	Nature of markets served	About Fortis
2.8	Organization scale	Where you'll find us
2.9	Major decisions regarding location or changes in operations	Annual review 2007
2.10	Awards	CSR report 2007, p. 8-9

Report Parameters
3.1	Reporting period	About this report
3.2	Date of most recent previous report	About this report
3.3	Reporting cycle	About this report
3.4	Contact persons	CSR team
3.5	Process report content	Reporting process and principles
3.6	Scope	Reporting process and principles
3.7	Limitations on the scope of the report	Reporting process and principles
3.8	Basis for reporting on joint ventures etc.	Reporting process and principles
3.9	Data measurement techniques/bases for calculation	Reporting process and principles
3.10	Re-statements	Not Relevant
3.11	Reporting changes	Reporting process and principles
3.12	Standard disclosures	GRI Index
3.13	Policy with regard to assurance	Reporting process and principles Assurance report CSR report 2007, p. 43

Governance, Commitments, & Engagement
4.1	Governance structure	CSR governance Fortis governance
4.2	Is chair of highest governance body also an executive officer?	Annual review 2007
4.3	Members of highest governance body that are independent	Annual review 2007
4.4	Mechanisms for shareholders and employees	Investor relations website Our employees
4.5	Executive compensation	Annual review
4.6	Processes to ensure conflicts of interest are avoided	Principles of Business Conduct
4.7	Expertise highest governance body	CSR governance Annual report
4.8	Internally developed codes of conduct, mission, values	Risk management framework
4.9	Board level processes	Annual review
4.10	Evaluating performance of the highest governance body	Annual review
4.11	Explanation precautionary approach	Risk management framework
4.12	Externally developed voluntary charters	Memberships CSR ratings
4.13	Significant memberships in associations	Memberships
4.14	List of stakeholder groups engaged by the organization	Stakeholder engagement CSR report 2007, p.9
4.15	Basis for identification and selection of stakeholders	Stakeholder engagement CSR report 2007, p.9
4.16	Approaches to stakeholder engagement	Stakeholder engagement CSR report 2007, p.9
4.17	Key issues and concerns raised through stakeholder engagement	CSR report

Disclosures on management approach

Disclosure on management approach	Responsibility	Policy	Objectives and performance	Training	Monitoring
Economic	Executive committee	Annual review	Annual review	Not required	Annual review
Environment	Facility management	Environmental Statement	Our environment	Training and development	Internal environmental Performance
Labour practices	Human resources	Principles of Business Conduct Human Rights Statement	Our employees	Training and development	Our employees
Human rights	Human resources Facility management	Principles of Business Conduct Human Rights Statement	Human rights	Training and development	Human rights
Society	Fortis Foundations Compliance	Fortis Foundations	Our communities	Training and development	Fortis Foundations
Product repsonsibility	Business managers Compliance	Responsible products and services	Responsible products and services	Training and development	Responsible products and services

Economic performance indicators

Economic performance indicators
EC1	Direct economic value	Annual review
EC2	Financial implications of climate change	CSR report 2007, p.22-31
EC3	Coverage benefit plan obligations	Annual review
EC4	Financial assistance received from governement	Not included
EC6	Locally based suppliers	Not included
EC7	Local hiring	Diversity and inclusion
EC8	Infrastructure investments	Sustainable real estate investment Energy financing

Environmental performance indicators

Environmetal performance indicator
EN1	Weight of materials used	Not relevant
EN2	Recycled input materials	Not relevant
EN3	Direct energy consumption	Internal environmental Performance
EN4	Indirect energy consumption	Internal environmental Performance
EN6(add)	Initiatives on energy-efficient or renewable energy	Internal environmental Performance
EN8	Total water use	Internal environmental Performance
EN11	Location land in protected areas	Not relevant
EN12	Significant impacts on biodiversity	Not relevant
EN16	Direct and indirect greenhouse gas emissions	Internal environmental Performance
EN17	Other relevant indirect greenhouse gas emissions	Not relevant
EN18(add)	Initiatives to reduce greenhouse gas emissions	Carbon Neutrality Programme
EN19	Emissions of ozone depleting substances	Not relevant
EN20	NOx, SOx air emissions	Not relevant
EN21	Total water discharge	Not relevant
EN22	Total weight of waste	Internal environmental Performance
EN23	Total spills	Not relevant
EN26	Initiatives to mitigate environmental impacts	Internal environmental Performance
EN27	Products reclaimed at the end of the products'useful life	Not relevant
EN28	Monetary value of significant fines	Not relevant

Social performance indicators

Labour practices and decent work
LA1	Breakdown of total workforce	Our employees
LA2	Employee turnover	Our employees
LA4	Employees covered by collective bargaining agreements	Social consultation
LA5	Minimum notice period regarding operational changes, including whether it is specified in collective agreements	Not included
LA7	Rates of injury, occupational diseases, lost days and absenteeism	Health
LA8	Risk-control programmes regarding serious diseases	Not relevant
LA10	Training per employee category	Training and development
LA13	Gender breakdown of governance bodies	Diversity and inclusion
LA14	Ratio of basic salary of men to women	Not included

Human Rights
HR1	Significant investment agreements that include human rights clauses	Human rights
HR2	Screening of suppliers on human rights	Sustainable procurement
HR4	Incidents of discrimination	Not included
HR5	Incidents of violations of freedom of association and collective bargaining	Not included
HR6	Child labour	Not included
HR7	Forced or compulsary labour	Not included

Society
SO1	Impact on communities	Our communities
SO2	Number of business units analysed for risks related to corruption	Principles of business conduct
SO3	Employees trained in organization's anti-corruption policies and procedures	Not included
SO4	Actions taken in response to incidents of corruption	Not included
SO5	Public policy positions and participation in public policy development	CSR Report 2007, p.30
SO8	Monetary value of significant fines	Not included

Product Responsibility
PR1	Improving health and safety impacts across the life cycle	Not relevant
PR3	Product information and labelling	Responsible Lending and insurance
PR5(add)	Customer satisfaction	Not included
PR6	Marketing communications	Principles of business conduct
PR9	Monetary value of significant fines	Not included

Financial sector supplement

Financial services supplement Social Indicators
CSR 1	CSR policy	Risk management framework
CSR 2	CSR organisation	CSR governance
CSR 3	CSR audits	Reporting process and principles Assurance report CSR report 2007, p. 43
CSR 4	Management on sensitive issues	Principles of Business Conduct Risk management framework
CSR 5	Non-compliance with regulations	Not included
CSR 6	Stakeholder dialogue	Stakeholder engagement CSR report 2007, p.9
INT 1	Internal CSR policy	Risk management framework
INT 2	Staff turnover and job creation	Our employees
INT 3	Employee satisfaction	Employee satisfaction
INT 4	Senior management remuneration	Annual Review 2007
INT 5	Bonuses fostering sustainable success	Not included
INT 6	Female-male salary ratio	Not included
INT 7	Employee profile	Our employees
SOC 1	Charitable contributions	Fortis Foundations
SOC 2	Economic value added	Annual Review
SUP 1	Screening of major suppliers	Sustainable procurement
SUP 2	Supplier satisfaction	Not included
RB 1	Retail Banking policy	Responsible lending and insurance
RB 2	Lending profile	Not included
RB 3	Lending with high social benefit	Access to financial services
IB 1	Investment policy	Risk management framework
IB 2	Customer policy	Risk management framework
IB 3	Transactions with high social benefit	Sustainable products and services
AM 1	Asset management policy	Sustainable investment
AM 2	Assets under management with high social benefit	Sustainable investment
AM 3	SRI oriented shareholder activity	Sustainable investment
INS 1	Underwriting policy	Not included
INS 2	Customer profile	Not included
INS 3	Customer complaints	Responsible lending and insurance
INS 4	Insurance with high social benefit	Access to financial services

Financial services supplement Environmental Indicators
F1	Policies applied to core business lines	Risk management framework
F2	Screening of environmental risks	Risk management framework
F3	Threshold of risk assessment	Risk management framework
F4	Monitoring aspects raised in risk assessment processes	Risk management framework
F5	Addressing risks and opportunities	Risk management framework
F6	Audits of risk systems and procedures	Not included
F7	Interaction with stakeholders on risks and opportunities	Stakeholder engagement CSR report 2007, p.9
F8	Engagements with companies in portfolio	CSR report 2007, p. 10-21
F9	Assets subject to screening	Sustainable investment
F10	Share voting policy	Sustainable investment Proxy Voting Policy
F11	Assets under Management with right to vote shares	Annual Review
F12	Value of products and services	Sustainable products and services
F13	Value of portfolio	Annual Review